Staff Information

Care staffing is at an appropriate level for the care needs of our Residents, with additional staffing for Managerial, Administrative, Catering, Laundry and Housekeeping departments.

We are an establishment committed to the training and development of our staff. We continually strive to exceed the National Standards using recognised qualifications such as Diploma QCF Care levels 2,3, 4 & 5.

Each year a training plan is designed in-conjunction with the Business plan, with a focus on continual learning and development, reflected in the mission statement. All care staff attends mandatory training in Moving and Handling, First Aid, Basic Health & Safety, Basic Food Hygiene, Equality and Diversity, Safeguarding of Vulnerable Adults, Fire, Infection Control, Mental Capacity Awareness and Dementia Awareness . Training is discussed on an individual basis, mainly through the use of the appraisal system and two monthly supervision periods.

All Staff are offered other training opportunities which is held either in or outside the home.

We work with a Keyworker system where full-time members of staff work most days in a particular section of the home. This means that you get to know your Keyworker very well and that she will always be up-to-date with your on-going care, health, physical and emotional well-being and is responsible for designing and implementing the care plans that all other staff adhere to.

Night staff start work at 9.15pm and finish at 7.00am. There are always three people awake and another asleep on call. The night staff are available throughout the night to assist with your care needs and offer refreshments if required

We value our staff tremendously and we ask that you treat them with the respect and courtesy that you, in turn, would expect from them.

Complaints

In the unlikely event of a complaint, please write or email to:

Louise Turner (Manager) or Becky Elford (Quality Care Executive)

The Old Vicarage, Care Home

Leigh, Sherborne, Dorset. DT9 6HL. Tel: 01935 873033 Fax: 01935 874013

Email: care@tovic.com Website: www.theoldvicarage-leigh.co.uk

Complaints ideally should be received within 28 days of the event, in order for us to make a full investigation. All complaints from Residents, staff, visitors or others will be taken seriously and will be investigated within 28 days. No person will be victimised as a result of making a formal complaint. Complaints can be made on a one-to-one basis with a staff member of your choice, and/or helped to access local independent advocacy, independent interpreters/communication support workers and/or appropriate training. All allegations and incidents of abuse are recorded.

The home would appreciate the opportunity to investigate any complaints in the first instance, however you have the right to complain directly to the:

The Duty Inspector, Care Quality Commission (CQC),

CQC South West, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Tel: 03000 616161 Fax: 03000 616171

Email: enquiries.southwest@cqc.org.uk

Website: www.cqc.org.uk